OASIS User Guides
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General
| Document | Description |
|---|---|
| Pearson Higher Education Returns Policy for Physical Products | Includes downloadable lists of Custom and Out of Print ISBNs. Returns must be accompanied by a valid Return Materials Authorization (RMA). See detailed instructions on how to request an RMA in the "OASIS User Guide" section below |
Oasis User Guide
| Document | Description |
|---|---|
| Tracking Credits | Quickly find your credit memos for physical and digital products. |
| Retrieving Documents | Easily retrieve statements, invoices, credit memos, PODs, and RMAs, |
| Submitting a Claim | Quickly and easily create and submit claims for product, pricing, tax, and shipping issues. |
| Generating Reports | Create and save multiple reports for orders and invoices. |
| OASIS Quick Reference Guide | New to OASIS or need a refresher? Start here for OASIS basics. |
| Tracking Orders | Check your order status, shipments and carrier tracking for orders. |
| Ordering Digital Products | Order digital codes the same way you order physical products. Once the order has processed, you will receive an email with a link back to OASIS to retreive the codes. |
| Placing Orders | Easily search for products and place your orders in multiple ways - by quick orders, purchase orders, shopping lists, and multiple ISBN uploads. |
| Using Price Quotes | Quickly and easily create price quotes. |
| Submitting a Return | Easily submit RMAs (Return Material Authorizations) for product returns. |
| Submitting a Digital Return | Easily submit returns for digital products. |