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General
| Document | Description |
|---|---|
| Pearson Higher Education Returns Policy for Physical Products | Includes downloadable lists of Custom and Out of Print ISBNs. Returns must be accompanied by a valid Return Materials Authorization (RMA). See detailed instructions on how to request an RMA in the "OASIS User Guide" section below |
Oasis User Guide
| Document | Description |
|---|---|
| Access Code Status | Check the status of access codes and request code deactivation |
| Credit Tracking | Search for credit memos within the last 24 months |
| Document Request | Retrieve copies of Invoices, Credit Memos, PODs, RMAs and Statements within the last 24 months |
| File a Claim | Submit claims for billing or shipping issues |
| Generate Reports | Create reports for orders overview and review invoice summaries within the last 36 months |
| Little Known Features | Learn about OASIS features that help you manage your registration information and your Pearson account with ease |
| Order Tracking | Check order status, shipments and carrier tracking for orders within the last 36 months |
| Ordering Digital Products | Order digital codes the same way you order physical products. Once the order has processed, you will receive an email with a link back to OASIS to retrieve the codes on a spreadsheet. |
| Place an Order | Add items to a cart in a variety of ways - enter single ISBNs, enter up to 25 ISBNs at a time, upload ISBNs listed on a spreadsheet or upload your Purchase Order document |
| Price Quotes | Create price quotes that are valid for 30 days |
| Product Search and Ordering | Search for products, check price & availability, view product information and add to an order |
| Registering | Register to use OASIS to manage your Pearson account and orders |
| Request an RMA | Request a Return Material Authorization in a variety of ways - enter up to 25 invoice numbers at a time, upload a spreadsheet with the return info or upload your own Chargeback/Return document |
| Returning Digital Products | Under "Claims & Returns", select "Digital Return" to submit codes to be deactivated and credited |
| Shopping Lists | Add items to a cart and save it for future use |