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General


Document Description
Pearson Higher Education Returns Policy for Physical Products Includes downloadable lists of Custom and Out of Print ISBNs. Returns must be accompanied by a valid Return Materials Authorization (RMA). See detailed instructions on how to request an RMA in the "OASIS User Guide" section below

Oasis User Guide


Document Description
Access Code Status Check the status of access codes and request code deactivation
Credit Tracking Search for credit memos within the last 24 months
Document Request Retrieve copies of Invoices, Credit Memos, PODs, RMAs and Statements within the last 24 months
File a Claim Submit claims for billing or shipping issues
Generate Reports Create reports for orders overview and review invoice summaries within the last 36 months
Little Known Features Learn about OASIS features that help you manage your registration information and your Pearson account with ease
Order Tracking Check order status, shipments and carrier tracking for orders within the last 36 months
Ordering Digital Products Order digital codes the same way you order physical products. Once the order has processed, you will receive an email with a link back to OASIS to retrieve the codes on a spreadsheet.
Place an Order Add items to a cart in a variety of ways - enter single ISBNs, enter up to 25 ISBNs at a time, upload ISBNs listed on a spreadsheet or upload your Purchase Order document
Price Quotes Create price quotes that are valid for 30 days
Product Search and Ordering Search for products, check price & availability, view product information and add to an order
Registering Register to use OASIS to manage your Pearson account and orders
Request an RMA Request a Return Material Authorization in a variety of ways - enter up to 25 invoice numbers at a time, upload a spreadsheet with the return info or upload your own Chargeback/Return document
Returning Digital Products Under "Claims & Returns", select "Digital Return" to submit codes to be deactivated and credited
Shopping Lists Add items to a cart and save it for future use