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|Pearson Higher Education Returns Policy for Physical Products||Includes downloadable lists of Custom and Out of Print ISBNs. Returns must be accompanied by a valid Return Materials Authorization (RMA). See detailed instructions on how to request an RMA in the "OASIS User Guide" section below|
|Tracking Credits||Quickly find your credit memos for physical and digital products.|
|Retrieving Documents||Easily retrieve statements, invoices, credit memos, PODs, and RMAs,|
|Submitting a Claim||Quickly and easily create and submit claims for product, pricing, tax, and shipping issues.|
|Generating Reports||Create and save multiple reports for orders and invoices.|
|OASIS Quick Reference Guide||New to OASIS or need a refresher? Start here for OASIS basics.|
|Tracking Orders||Check your order status, shipments and carrier tracking for orders.|
|Ordering Digital Products||Order digital codes the same way you order physical products. Once the order has processed, you will receive an email with a link back to OASIS to retreive the codes.|
|Placing Orders||Easily search for products and place your orders in multiple ways - by quick orders, purchase orders, shopping lists, and multiple ISBN uploads.|
|Using Price Quotes||Quickly and easily create price quotes.|
|Submitting a Return||Easily submit RMAs (Return Material Authorizations) for product returns.|
|Submitting a Digital Return||Easily submit returns for digital products.|