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|Pearson Higher Education Returns Policy for Physical Products||Includes downloadable lists of Custom and Out of Print ISBNs. Returns must be accompanied by a valid Return Materials Authorization (RMA). See detailed instructions on how to request an RMA in the "OASIS User Guide" section below|
|Access Code Status||Check the status of access codes and request code deactivation|
|Credit Tracking||Search for credit memos within the last 24 months|
|Document Request||Retrieve copies of Invoices, Credit Memos, PODs, RMAs and Statements within the last 24 months|
|File a Claim||Submit claims for billing or shipping issues|
|Generate Reports||Create reports for orders overview and review invoice summaries within the last 36 months|
|Little Known Features||Learn about OASIS features that help you manage your registration information and your Pearson account with ease|
|Order Tracking||Check order status, shipments and carrier tracking for orders within the last 36 months|
|Ordering Digital Products||Order digital codes the same way you order physical products. Once the order has processed, you will receive an email with a link back to OASIS to retrieve the codes on a spreadsheet.|
|Place an Order||Add items to a cart in a variety of ways - enter single ISBNs, enter up to 25 ISBNs at a time, upload ISBNs listed on a spreadsheet or upload your Purchase Order document|
|Price Quotes||Create price quotes that are valid for 30 days|
|Product Search and Ordering||Search for products, check price & availability, view product information and add to an order|
|Registering||Register to use OASIS to manage your Pearson account and orders|
|Request an RMA||Request a Return Material Authorization in a variety of ways - enter up to 25 invoice numbers at a time, upload a spreadsheet with the return info or upload your own Chargeback/Return document|
|Returning Digital Products||Under "Claims & Returns", select "Digital Return" to submit codes to be deactivated and credited|
|Shopping Lists||Add items to a cart and save it for future use|